5-Year Limited Commercial Warranty
Foshan Demi Furniture Co., Ltd. stands behind every piece of commercial furniture shipped from our Shunde campus with a robust 5-year structural warranty.
| Component | Warranty Period | Coverage Scope |
|---|---|---|
| Internal Solid Wood Frame | 5 Years | Structural breakage, joint detachment, wood rot, or warping |
| Cold-Rolled Steel Mechanism | 3 Years | Mechanical failure, hinge bending, spring breakage, glide malfunction |
| High-Density Foam Core | 3 Years | Excessive sag (>20% height loss under standard commercial use) |
| Upholstery Fabrics & Seams | 1 Year | Seam unraveling, zipper failure, premature fiber breakdown |
P1 / P2 / P3 After-Sales Response Protocol
- P1 (Critical Batch Defect): Structural issue affecting multiple units. Immediate engineering investigation within 12 hours; complimentary replacement parts dispatched via air express.
- P2 (Individual Component Failure): Single broken hinge or cosmetic transit damage. Replacement parts dispatched with next container or air courier within 48 hours.
- P3 (Minor Inquiry / Adjustment): Guidance on fabric cleaning, hinge lubrication, or installation clarification responded to within 4 hours.